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What price plans are available in CompuServe 7.0?
CompuServe 7.0 offers a number of different price plans to fit our members' needs. The following are the price plans currently available:
* Standard Plan--$9.95 per month for 20 hours of access with additional hours just $2.95
* Unlimited Plan--$19.95 per month for unlimited access (Please note that if you are a converting Classic CompuServe member, you may not sign up for the unlimited pricing plan until the start of your third month, which would be the end of your 60 day trial period. After your trial period ends, you will automatically be placed on the $9.95/20 hour (with each additional hour billed at $2.95) plan for 30 days. However, if you have elected the unlimited pricing plan, then at the beginning of your fourth month of membership, your unlimited pricing plan would start to take effect).
    New CompuServe 7.0 members who are just signing up, and not converting their existing CompuServe account to a CompuServe 7.0 account please note that you may sign up for the unlimited pricing plan during your 30 day trial period. The unlimited pricing plan would take effect when your trial period ends, which would be the start of your second month of membership.
* Annual Plan--$199 per year, prepaid, for unlimited access
* BYOA Plan--$9.95 per month for unlimited access for members with existing internet access
For full details about these plans, including information on premium services and communication surcharges, Keyword: BILLING in CompuServe 7.0.

What system requirements are there for CompuServe 7.0?
CompuServe 7.0 is available for Windows 95, 98, Millennium, XP or Windows 2000 platforms only. Your system must meet the following minimum requirements:
For Windows 98/ME:
 - 166 Mhz Pentium-class processor
 - 32 MB RAM
 - Hard drive free space required for install:
    Windows 95: 130 MB
    Windows 98/ME: 113 MB
 - VGA, SVGA or better display
 - 640x480, 256 colors or better (optimized for 800x600)
 - 14.4 Kbps or faster modem or other means of an Internet connection

Minimum system requirements for Windows 2000/XP:
 - Remote Access Services (RAS) installed
 - 166 Mhz Pentium-class processor
 - 64 MB RAM
 - Hard drive free space required for install: 108 MB
 - VGA, SVGA or better display
 - 640x480, 256 colors or better screen (optimized for 800x600)
 - 14.4 Kbps or faster modem or other means of an Internet

Can I have my e-mail forwarded to my new CompuServe 7.0 address?
Absolutely. During your 2-month trial period we will forward all incoming CompuServe e-mail to your new CompuServe 7.0 address. You can also turn on a response service that automatically e-mails a "change-of-address" notice to anyone who sends you e-mail. However, we cannot route CompuServe 7.0 e-mail back to your original CompuServe account. Note: both your domain name and, in most cases, your personal e-mail name will change with CompuServe 7.0.

Can I continue using my Our World home page on CompuServe 7.0?
Each Screen Name on your CompuServe 7.0 account is entitled to 20MB of space for a home page. If you wish to continue using an Our World page from CompuServe on CompuServe 7.0, you must save these files and upload them via a third-party FTP to your CompuServe 7.0 Our World site.

Can I try CompuServe 7.0 now and convert my old account later?
Yes. However, you will have to reinstall CompuServe 7.0 and choose the option to convert your existing account during the registration process. You will also have to select a new CompuServe Screen Name if you do so. (This feature is available for Windows only.)

What about Forums?
On CompuServe 7.0 you will have access to all Web Forum areas and will be identified by your Screen Name rather than your old CompuServe User ID. You will lose any links associated with that ID. For example, if you posted message as user 7xxxx,xxx, and another member replies to that message, when you come back into the Forum with your new CompuServe 7.0 Screen Name of JOHNDOE123, you will not be notified that you have messages waiting. In Forum areas, a CompuServe 7.0 member will be able to communicate with other members who are using any version of CompuServe. You will not have filing cabinets for Forum messages or files.

What about Chat?
On CompuServe 7.0 you can have up to seven reserved Screen Names (nicknames) to use for Chat. You will not, however, be able to create reserved handles or profiles. Chat Sysops will have the ability to send/receive sounds and images and start Web tours. CompuServe 7.0 members have access to the Red, Blue, Green and Gold Zones of Chat Hub Central. Red Zone is a chat area only available to CompuServe 7.0 members.

How is my billing affected during my free trial of CompuServe 7.0?
During your free* trial of CompuServe 7.0 you will continue to be billed for your existing CompuServe account on your current pricing plan. You will not incur any monthly membership fees for your trial of CompuServe 7.0. However, premium services and communications surcharges may apply.

What happens at the end of my free trial of CompuServe 7.0?
If you do not cancel during your two month free* trial of the CompuServe 7.0 service, you will automatically become a CompuServe 7.0 member. Your CompuServe 7.0 price plan will be the default $9.95/20 hour price plan (with each additional hour billed at $2.95), regardless of what your price plan was with the existing CompuServe service. After your two month free* trial, you can upgrade your CompuServe 7.0 price plan to unlimited pricing at Keyword: MEMBER. If you choose this unlimited pricing upgrade, your unlimited pricing plan will not take effect until your fourth month as a CompuServe 7.0 member. After your two month free* trial of the CompuServe 7.0 service, unless canceled in accordance with the cancellation procedures at Keyword: CANCEL, your original existing CompuServe account will remain active, but you will only be billed for the time you use it at $2.95/hour. Additional fees for premium services and communications surcharges may apply.

How do I cancel CompuServe 7.0 and go back to my old CompuServe?
At any time within your 2-month free* unlimited use trial period, you can cancel by calling CompuServe Customer Service at 1-800-848-8990. If you cancel during your free* trial period, your e-mail auto-forwarding will be turned off and you can keep using your original existing CompuServe account under your current pricing plan.

If you cancel your CompuServe 7.0 account after your free* trial period, then it is important to note that your existing CompuServe account will still be on the pay-as-you-go pricing plan billed at $2.95 per hour at no free time and no monthly fee.

How do I cancel my CompuServe Classic Account?
During your free* trial of the CompuServe 7.0 service, unless you cancel it in accordance with procedures at Keyword: CANCEL or by calling 1-800-848-8990, your CompuServe existing account will still be active and you will be billed according to the price plan associated with your existing CompuServe account. During your free* trial of the CompuServe 7.0 service, you will receive unlimited access to the CompuServe 7.0 service. To avoid being charged future CompuServe 7.0 membership fees, simply cancel before the trial period ends in accordance with procedures at Keyword: CANCEL or call 1-800-848-8990 to cancel.