I do not remember my password
If you have forgotten your password you
will need to contact the Customer Service department of the
appropriate service. For CompuServe members, you can find the
appropriate contact information by clicking
here.
Is my password entered correctly
into my Virtual Key settings?
 Your password will never be displayed
by Virtual Key, so the only way to verify if it is correctly entered
is to try to access a site that requires a Virtual Key authentication.
For CompuServe members, you can use the Test page (link to test) to
verify that you have correctly entered your User ID and Password in
the Virtual Key settings.
Note: Use your CompuServe
Member ID number when creating a Virtual Key account.
How do I change the password in my
Virtual Key settings?
First, you need to be sure that you
have changed your password on-line. Changing your Virtual Key settings
will not change your account settings with your online service. For
CompuServe members, you can GO PASSWORD on-line to change your current
password.
Once you are sure you using the correct
password, you can change it by opening the Virtual Key Accounts and
Sites Manager
To change your Virtual Key password
- Click the Windows 95/98/2000 Start
button, and point to Programs.
- Point to the Virtual Key folder
and
click the Virtual Key Accounts and Sites icon.
Result: The Virtual Key Accounts and Sites dialog
box displays.
- Click the Accounts tab and select
the account you wish to update.
- Once the proper account is selected,
click on the Change button.
Result: The Setup an Account dialog box displays.
- Type over the password currently
entered (it will always display as a string of asterisks) to update
your password!
- Click the Next and Finished buttons
to save the changes.
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Password
Problems
