LAS VEGAS, NEVADA - MARCH 18: John Shermetaro speaks onstage at "Mastering Communication for Profitable Hospitality: Elevate Your Business with Effective Team Interaction" during day 1 of the 2024 Bar & Restaurant Expo at the Las Vegas Convention Center on March 18, 2024 in Las Vegas, Nevada. (Photo by Bryan Steffy/Getty Images for Nightclub & Bar Media Group)